Put your customers' kind words on your website
Some of the best things customers say about you never reach a review site. A thank-you email after a wedding cake, a card left on the counter, a message after a job finished early. They sit in your inbox, and the people deciding whether to book you never see them.
Today TileSet gets a Testimonials source. You can type those words in, have your AI agent add them, or send customers a link where they write their own. You approve each one before it shows, and then it sits on your website next to everything else TileSet shows.
What you can do with it
- Type in what customers already told you: a name, the words and, if you like, a role or company, a star rating, a date and a photo. What you add in the dashboard shows on your widget within a minute.
- Send a link and collect new ones (Starter and up). Your customers open a short form on our site, headed with your business name. They fill in their name, a role or company, their words and an optional rating from a row of five stars. No star is picked to begin with, so people who skip the question do not pull your average up.
- Let the automatic check sort the queue (Starter and up). Each testimonial sent through your link gets a badge: Looks good, or Needs a look when it reads like spam, a question or a complaint. Likely spam goes to its own Filtered group, out of your way. One button approves the ones that look good.
- Show them as a review wall in a grid, a carousel or a masonry layout, each card with the person’s photo or their initials, the stars, the words and the date.
If you work with an AI agent, it can paste in a batch for you:
- “Add these testimonials to my TileSet: Maria Lopez, Owner of Lopez Bakery, 5 stars: ‘Set up in ten minutes and our customers ask about the wall every week.’”
The agent creates the source, adds up to 20 testimonials at a time and tells you they are waiting.
Who this is for
Anyone whose best feedback arrives by email, text or word of mouth: a wedding photographer, a plumber, a tutor, a builder, a small agency. It also helps businesses with only a handful of online reviews, because you are no longer limited to what one platform holds.
How to set it up
- Sign in to TileSet with Google.
- Open Sources, press Add source and pick Testimonials. There is nothing to connect, and the Testimonials dialog opens straight away.
- Add your first few by hand, or press Turn on the link, copy it and send it to a few happy customers.
- Make a widget on the source, pick a layout and paste the snippet into your site.
- When testimonials arrive, open the dialog from the source’s row, read them, and approve or decline. Tick several at once if a batch comes in.
The Testimonials guide covers every field and limit.
Why you can trust it
Nothing shows until a person approves it. Testimonials from your link, an agent or the API all wait for you. Approving, editing, deleting and the order are dashboard only, so an agent can add testimonials but never publish them. An agent can count what is waiting, but it never reads the words.
The automatic check only sorts, and it never approves anything. It sends only the person’s name, role or company, rating and words to a decision-model service. It never sends an email address (we never ask for one), an IP address or your account details. If it cannot answer, the testimonial waits as usual. If it gets one wrong, Restore puts it back, and filtered ones are kept for 30 days before they are deleted.
The form checks that each sender is a person, which most people never notice, and accepts about 10 testimonials a minute through one link. When 50 are waiting, the link pauses on its own and the bell tells you, then resumes once you have caught up.
Testimonials use no credits on any plan and never need an update. They do not count toward the free plan’s live sources either.
Most businesses I talk to have a folder of these somewhere, or a pinned email they are proud of. Start with five of them.
Joel and the TileSet team